Refund Policy

You can reach us at:

Email: contact@letest.ai

Phone: +91-9740054621

1. Eligibility for Refund

• Service not delivered: If the purchased service was not initiated or no value was delivered.
• Duplicate payment: If a payment was charged more than once.
• Technical issues from our side: If we are unable to deliver testing due to internal errors or system failures.
• Service cancellation: If you cancel the service within 24 hours of purchase and work has not started.

2. Non-Refundable Situations

• The testing service has already been initiated or completed.
• Dissatisfaction is due to factors outside our scope (e.g., third-party code issues or lack of integration support).
• The service was delayed due to insufficient information or access provided by the client.
• The client changed their mind after project commencement.

3. How to Request a Refund

To request a refund, please email contact@letest.ai with:

• Your full name
• Order or invoice number
• Reason for the refund request
• Any relevant supporting documentation or screenshots

We aim to respond to all refund requests within 5 business days.

4. Refund Processing

• Refunds will be processed back to the original method of payment.
• It may take 5–10 business days for the refund to reflect, depending on your bank/payment provider.

5. Dispute Resolution

If you are not satisfied with our decision, we encourage open communication to resolve the issue. You can escalate concerns to:

📧 contact@letest.ai